The 5 biggest mistakes you can make when buying a business

6 ways to build your database

Figuring out how to grow your business email list can be a challenge. But there are some simple things you can do to build your database: 1) Make sure it's worthwhile being on your mailing list This really is Rule Number One when it comes to how to build a massive email list: If all your customers get from you is regular spammy emails which give them no value, why would they stay with you? (more…)

How to handle difficult customers in 5 easy steps

Whether you've just started trading as a start-up or you've just become a franchise owner, the question of how you would treat a rude customer is one that you should have a ready answer to. Most franchise opportunities come with their own brand guidelines for what you should do as a franchisee faced with an upset customer. If you haven't written guidelines for your own company – or even if you have your own guide close to hand thanks to buying a franchise – it can still be useful to reinforce the basics from time to time. (more…)

Franchising Expo Australia – 5 Tips to Make the Most of Your Time

The Franchising Expo Australia will be celebrating its 32nd anniversary in 2019. The Expo celebrates and has a large role in supporting the Australian franchise industry's powerful expansion in recent years. If you're looking to start your own business and wondering if a franchise is right for you, you'll find few better places to visit. Here are five franchise expo visiting tips to help you make the most of your time: (more…)