Whether you’ve just started trading as a start-up or you’ve just become a franchise owner, the question of how you would treat a rude customer is one that you should have a ready answer to.
Most franchise opportunities come with their own brand guidelines for what you should do as a franchisee faced with an upset customer. If you haven’t written guidelines for your own company – or even if you have your own guide close to hand thanks to buying a franchise – it can still be useful to reinforce the basics from time to time.
Efficient systems are perhaps the biggest drivers of a successful business. Confusing processes. And ad-hoc structures are not your friends if you want to avoid wasted time and uneven service delivery.
Whether you’ve just opened your first start-up or you’re a highly experienced franchise owner with an entire network to manage, you can always, always be more efficient.
Here we’ll take a look at five apps that can help you properly systematise your business:
More people are feeling unappreciated and underpaid at work than ever before. But whether you’re looking into starting your own business, buying a franchise or becoming self-employed, you need to do a bit of research.
Because even if you’re a franchise and you’re going to have the support of your network behind you, you still need skills to succeed. Here are five books that all potential business owners should read: