How to handle difficult customers in 5 easy steps

customer complaints

How to handle difficult customers in 5 easy steps

Whether you’ve just started trading as a start-up or you’ve just become a franchise owner, the question of how you would treat a rude customer is one that you should have a ready answer to. Most franchise opportunities come with…
apps blog cover

5 favourite apps that can help systematise your business

Efficient systems are perhaps the biggest drivers of a successful business. Confusing processes. And ad-hoc structures are not your friends if you want to avoid wasted time and uneven service delivery. Whether you’ve just opened your first start-up or you’re…
MBE expert Cold Calling

Five things you need to know when cold calling

You might think cold calling is dead. But it’s very much alive and well – if you do it right. Because whether you’re a business owner, franchise owner or franchisee with the freedom to do your own outbound marketing, there…